All the products on Http://UVGoods.com must be returned within 30 days for a full refund minus restocking fee. For opened product there will be a 20% restocking fee. If the product is used and punctured/missing ink it cannot be restocked although this decision can vary when you contact us. All refunds will be granted within 72 hours and will be refunded with the same payment method you have used, Monday-Friday. Shipping charges are not refundable.