We ship using several different shipping couriers, such as USPS, UPS & Fedex. We will also have different shipping options available for each courier that is offered. Shipping methods are offered based on the where the product is being shipped. Some options we provide are, USPS First class, Priority Mail, and Express etc. All shipping charges are the customers responsibility, however First Class shipping is generally free. When the merchandise is shipped if you have an email you will be provided a tracking number. We are not responsible for shipping delays, some couriers can be delayed at times and there will be no refund for this.
All the products on Http://UVGoods.com must be returned within 30 days for a full refund minus restocking fee. For opened product there will be a 20% restocking fee. If the product is used and punctured/missing ink it cannot be restocked although this decision can vary when you contact us. All refunds will be granted within 72 hours and will be refunded with the same payment method you have used, Monday-Friday. Shipping charges are not refundable.
Damaged items can happen when there is rough handling by the courier. We are not responsible for damaged or loss of merchandise while in transit. All shipping couriers have claims that can be filled out. You will need to lookup the deadline for the courier you have chosen to file a claim. You can also contact us and we will initiate a claim on your behalf, you will have to send us photos of the damaged product. You will also need to keep the damaged product for inspection by the courier company. Claims of breakage cannot be credited due to nature, price and origin of the product.
We supply multiple payment options, we offer credit card which will allow a variety of different types. We also offer bitcoin. All payments are through our secure website(HTTPS/SSL SECURE CHECKOUT) and protects your payment information. Payment information is encrypted.